The following Customer Service Agreement applies for purchases of travel made with an agent or on the website with Art In Voyage, a division of Art In Voyage, Inc. (thereafter referred at THE TRAVEL COMPANY). Purchase of any travel services and payment of related invoices is acceptance of the following terms and conditions.
A minimum deposit of $750.00 per person unless otherwise noted in booking agreement/proposal, page 1. This deposit will be applied towards the balance. It is usually refundable up to 90 days prior to departure, with an administrative fee retained that varies from $150 to $250 per person(refer to your travel agreement)
Balance must be paid in full unless otherwise stated in the travel agreement, page 1
Payment in full required unless otherwise specified in the travel agreement, page 1
Charged to your credit card directly by the airline. THE TRAVEL COMPANY does not process payments for air fares but is happy to assist in making them
We guarantee the exchange rate at the time of booking
A handling fee of $150.00 per traveler will be assessed for any changes or revision non-date related made to a reservation at less than 30 days. A change of departure date within 60 days of departure will be treated as a cancellation and cancellation charges will apply. Some exceptions may apply.
Cancellation conditions stipulated in the travel agreement on page 1 and vary by journey and type of journey.
Refund of all monies paid may take up to 8 (eight) weeks to be processed and received. Cancelations may only be validated once you have received an answer from THE TRAVEL COMPANY confirming receipt of your cancelation. Cancelations may not be done by phone and will only be accepted by email or certified mail.
NEW! Art In Voyage innovates by allowing guests to receive a full refund when finding a replacement for their canceled journey.
The replacement must be done 60 days or more prior to scheduled departure, and an administrative fee of $150 to $250 per person would still be charged before the refund is processed.
IMPORTANT: Upon cancellation of transportation or travel services (By ART IN VOYAGE only) where you, the guest, is not at fault and where you, the guest, has not canceled in violation of the terms and conditions above, you will be refunded 100%. Such refunds may take up to 8 (eight) weeks and would be handled by our insurance company.
THE TRAVEL COMPANY may not assume responsibility for and cannot be held liable for any wrongful, negligent or unauthorized acts or omissions of any travel agent or travel agency other than that of THE TRAVEL COMPANY itself, and its own employees and contractors.
The waiver fees do not cover any single supplement charges which arise from an individual’s traveling companion electing to cancel for any reason prior to departure. In this case, the single supplement will be deducted from the refund of the person who cancels. Division of this charge between the two passengers involved is solely their responsibility. If insufficient funds are deducted from the canceling client, the traveling client will be charged the remaining portion of the single supplement. The Land and Air waiver fee does not include any medical or baggage coverage.
THE TRAVEL COMPANY may not be held responsible for the lack of refund, or penalty implementation, by airlines on canceled tickets, whether these tickets were purchased by the guests directly, or with the assistance of THE TRAVEL COMPANY. Airlines have their own sets of rules and conditions which are to be enforced by the airlines, independently of your agreement with THE TRAVEL COMPANY.
THE TRAVEL COMPANY is fully bounded and insured. However, guests are encouraged to purchase their own travel insurance, or use a credit card that includes substantial travel coverage. THE TRAVEL COMPANY will include, in its travel agreement, the possibility to purchase travel insurance through one of its preferred partners, CSA Travel Protection (GENERALI) or Allianz Insurance.
Some destinations may charge a departure tax and/or city tax. These are never included in our curated or exclusive journeys, and must be paid by the guests on departure, unless otherwise noted in the travel agreement.
THE TRAVEL COMPANY provides all its guests a travel journal, usually sent 20-30 days prior to departure. That travel journal includes all of the items (accommodations, tours, transportation, activities, etc..) as agreed upon between THE TRAVEL COMPANY and the guests. It is the responsibility of the guests to carefully review the information provided and report any discrepancies (with tickets, tour booking dates, transportation, etc..) no more than 7 days prior to the scheduled departure. Failure to do so may result in change/cancelation fees to accommodate the correction of any discrepancies.
THE TRAVEL COMPANY
Any person reserving or purchasing any product or service offered by THE TRAVEL COMPANY accepts the condition that THE TRAVEL COMPANY reserves to itself the exclusive right to change or cancel itineraries, hotels, and other tour components whenever it is deemed necessary. If this occurs, every effort will be made to offer alternate dates and/or programs.
Published times on itineraries are as accurate as possible but subject to change due to traffic, weather, mechanical and any other conditions beyond THE TRAVEL COMPANY’s control that prevent THE TRAVEL COMPANY from operating as scheduled. THE TRAVEL COMPANY expressly disclaims any liability for any damages that may be incurred for any changes, cancellations or delays on any itinerary provided by THE TRAVEL COMPANY due to weather, traffic or extraordinary circumstances.
All rates on foreign tours are subject to fluctuations of currency and may be changed when necessary without advance notice prior to deposit. Once your deposit has been received, such fluctuations will no longer affect your journey’s price.
All rates published are per person as indicated and are based on double occupancy when only one rate is shown. Reservations will be accepted subject to availability at the time of a request and will be considered confirmed only upon receipt of the required deposit.
THE TRAVEL COMPANY does not accept liability in the case of any passenger being denied boarding by any airline carrier due to the carrier’s over-booking of a flight, the guest’s inability to secure a visa or passport, or a guest not following entry requirements as provided by THE TRAVEL COMPANY. However, THE TRAVEL COMPANY will make every effort to ensure the passenger is offered an alternative and an associate will remain with the passenger until boarding is finalized (when possible).
All cancellation charges, fees and refunds for any tour/package are in effect as of the effective date as indicated on the website or the travel agreement, and supersede any other previously printed policies relating to these same charges.
In compliance with the American with Disabilities Act, THE TRAVEL COMPANY will make reasonable efforts to accommodate the special needs of tour participants. It is strongly recommended that persons requiring assistance be accompanied by a companion who is capable of and totally responsible for providing the assistance. Neither THE TRAVEL COMPANY personnel nor its suppliers may physically lift or assist clients onto transportation vehicles. Travelers needing special assistance for other than personal needs must inform THE TRAVEL COMPANY at the time of booking to determine what assistance may reasonably be made available by THE TRAVEL COMPANY. THE TRAVEL COMPANY regrets that it cannot provide special individual assistance to a guest with special needs for walking, dining or other special needs.
Although every effort is made to handle passengers’ luggage as carefully as possible, THE TRAVEL COMPANY is not responsible for and does not assume any liability or accept any claims for loss of or damage to luggage due to breakage, theft or wear and tear through hotel and group carrier handling. We that you have purchased adequate insurance to cover these eventualities. Check with your sales agent for low cost insurance to cover these risks.
In all matters relating to the making of arrangements for hotel and/or motel accommodations, sightseeing tours and services provided incidental thereto, entertainment, and transportation by air, railroad, motor bus, automobile, or steamship, THE TRAVEL COMPANY and its subsidiaries act only in the capacity of an agent for the airlines, hotels, and other suppliers stated in the tour literature describing the services purchased.
Because of its status as an agent, and because it maintains no control over the personnel, equipment, or operations of these travel suppliers, THE TRAVEL COMPANY and its subsidiaries assume no responsibility for an cannot be held liable for any personal injury, property damage or other loss, accident, delay, inconvenience, or irregularity which may be occasioned either by reason of (1) any wrongful, negligent, or unauthorized acts or omissions on the part of any of the suppliers, (2) any wrongful, negligent, or unauthorized acts or omissions on the part of any employee of any of these suppliers, (3) any defect in or failure of any vehicle, equipment, or instrument owned, operated or otherwise used by any of these suppliers, or (4) any wrongful or negligent acts or omissions on the part of any other party not under the supervision and control, direct or otherwise, of THE TRAVEL COMPANY
THE TRAVEL COMPANY may not be held responsible should the guests dislike the country, places, the food and the climate while traveling with THE TRAVEL COMPANY. For our curated journeys, guests are briefed prior to departure. Should the guest disagree with one or many options/activities on the journey, THE TRAVEL COMPANY will accept comments and remarks and do its best to accommodate the guest to make their experience as enjoyable as possible.
THE TRAVEL COMPANY, for all tours and packages involving villa or apartment rentals, will hold the travelers and renters responsible for any damages that incurred during their stay up to a reasonable point. The traveler will be able to request repair/replacement invoices and dispute any abusive charges as long as a counter-expertise is requested and paid for by the traveler.
FOR ALL VACATIONS INVOLVING A RENTAL (group or individual), TRAVELERS MAY BE ASKED TO PROVIDE A VALID CREDIT CARD. THE TRAVEL COMPANY MAY CHARGE A DEPOSIT UP TO $5,000 PER TRAVELING PARTY TO BE REFUNDED UPON RETURN.
THE TRAVEL COMPANY does not discriminate nor refuse service to anyone based on ethnicity, religion, sex, sexual preferences, or social category. However, it reserves the right to deny service to anyone should THE TRAVEL COMPANY associates judge our services and products inadequate for the customer. If such action is taken, the customer will be informed about the decision and will be refer to another agency. THE TRAVEL COMPANY also reserves the right to refuse service to anyone showing signs of violence. Our goal is to protect our travelers from any incident.
THE TRAVEL COMPANY organizes and supervises the making of many of journeys every year. Each one of these journeys are designed with the assistance of suppliers and other travel partners. For such journeys THE TRAVEL COMPANY assumes partial liability to the extent of its participation, including actions by its guides and other employees.