Privacy Policy

Art In Voyage, Inc. is generally the business, controller or responsible party that determines how and why personal information covered by this Policy is processed.

Contact details appear at the end of this Policy.

Travel suppliers may independently determine how they process information provided to them. These suppliers may act as separate controllers or responsible parties under applicable law.

The information collected depends on your interaction with us.

We may collect information:

• directly from you;
• from a person organizing travel on your behalf;
• from your travel advisor or group organizer;
• through Website forms and account activity;
• through cookies and similar technologies;
• from payment processors;
• from travel suppliers;
• from fraud-prevention and identity-verification providers;
• from publicly available sources;
• from social-media platforms where you interact with us.

We may use personal information to:

• respond to inquiries;
• create and manage accounts;
• design travel proposals;
• arrange and administer travel services;
• communicate with travelers;
• process payments and refunds;
• provide travel documents;
• coordinate with hotels, airlines, guides and other suppliers;
• address dietary, health, mobility or accessibility requirements;
• provide emergency assistance;
• operate wish lists and saved content;
• personalize Website content;
• improve our products and services;
• understand Website performance;
• measure advertising;
• send marketing where legally permitted;
• prevent fraud and security incidents;
• enforce our agreements;
• resolve complaints;
• comply with tax, accounting, regulatory and legal obligations;
• establish, exercise or defend legal claims;
• protect the safety and rights of our travelers, staff and partners.

Where the GDPR, UK GDPR or similar laws apply, we rely on one or more of the following legal bases:

Strictly necessary technologies may operate without optional consent where permitted by law.

Non-essential analytics, personalization and advertising technologies will be activated only according to the choices recorded through our consent-management system.

You may:

• accept all optional technologies;
• reject non-essential technologies;
• select individual categories;
• change or withdraw your choices through Cookie Settings.

We do not treat continued browsing, scrolling or silence as consent where affirmative consent is required.

We do not sell personal information in exchange for money.

Depending on the technologies used, disclosures to advertising or analytics providers may be considered a “sale,” “sharing” or targeted-advertising activity under certain United States privacy laws.

Where applicable, you may opt out through:

• Cookie Settings
• the Privacy Choices link;
• a recognized Global Privacy Control signal;
• the contact methods listed below.

We do not knowingly sell or share the personal information of individuals under 16.

We may send promotional communications when:

• you have consented;
• an existing-customer exception applies;
• another lawful basis permits the communication.

You may unsubscribe using the link in a marketing email or by contacting us.

Unsubscribing from marketing will not stop essential messages concerning an inquiry, reservation, payment, security matter or active journey.

We may keep a limited suppression record to ensure that your marketing preference is respected.

We may disclose personal information to the following categories of recipients.

Art In Voyage operates internationally, and travel services inherently require information to be transferred across borders.

Your information may be processed in the United States, South Africa, the destination country and countries where our suppliers or technology providers operate.

Where required, we use safeguards such as:

• Adequacy decisions
• approved contractual clauses;
• data-processing agreements;
• contractual confidentiality and security requirements;
• other legally recognized transfer mechanisms.

Local privacy laws in a destination may differ from those in your country of residence.

We retain information only for as long as reasonably necessary for the purpose for which it was collected and to meet legal, accounting, operational and dispute-resolution obligations.

Our usual approach is:

• General inquiries: up to 24 months after the last meaningful interaction.
• Account information: while the account remains active and for a reasonable period afterward.
• Booking, transaction and contract records: generally seven years or the legally required period.
• Passport and sensitive travel documentation: restricted or deleted when no longer reasonably required for the journey, supplier requirements, insurance matters or legal obligations.
• Marketing information: until you unsubscribe or the information is no longer useful, subject to retaining a suppression record.
• Security records and access logs: for a limited period appropriate to the security risk.
• Consent records: for as long as reasonably necessary to demonstrate compliance.

Information may be retained longer where necessary because of litigation, a regulatory investigation, fraud prevention or a legal hold.

We use reasonable administrative, organizational and technical safeguards designed to protect personal information.

These may include:

• Access controls
• authentication;
• encryption in transit;
• restricted access to sensitive travel information;
• security monitoring;
• vendor reviews;
• employee confidentiality obligations;
• backup and incident-response procedures.

No internet transmission or storage system is completely secure. You should use a unique password and promptly notify us of suspected unauthorized account activity.

Depending on your location and applicable law, you may have the right to:

• request access to personal information;
• request correction;
• request deletion;
• object to certain processing;
• restrict processing;
• withdraw consent;
• request data portability;
• opt out of targeted advertising, sale or sharing;
• limit certain uses of sensitive information;
• appeal a denied privacy request;
• complain to a privacy regulator;
• receive equal service when exercising your rights.

These rights may be subject to exceptions, including legal-retention requirements, fraud prevention, contractual necessity and protection of another person’s rights.

Where European, UK or Swiss privacy law applies, you may also:

• object to processing based on legitimate interests;
• object to direct marketing at any time;
• request restriction of processing;
• receive portable information in an appropriate format;
• complain to the supervisory authority in your country.

Where required, we will identify any appointed European or UK representative in this section.

European Representative: [INSERT IF REQUIRED]

UK Representative: [INSERT IF REQUIRED]

Where South Africa’s Protection of Personal Information Act applies, you may request access to, correction of or deletion of personal information and may object to certain processing.

You may also submit a complaint to the Information Regulator of South Africa.

Information Officer: [INSERT REGISTERED INFORMATION OFFICER DETAILS IF APPLICABLE]

Residents of certain United States jurisdictions may have rights concerning:

• access;
• deletion;
• correction;
• portability;
• targeted advertising;
• sale or sharing;
• sensitive personal information;
• non-discrimination;
• appeals.

Where legally required, we honor recognized Global Privacy Control signals as an opt-out of sale, sharing or targeted advertising.

Submitting a request does not require you to create a new account. We may need to verify your identity before fulfilling certain requests.

An authorized agent may submit a request where permitted by law, subject to reasonable proof of authority.

You may submit a request by:

Email: privacy@artinvoyage.com or info@artinvoyage.com
Telephone: +1 631 440 3050
Privacy Choices: Click Here

Please describe the right you wish to exercise and provide enough information for us to locate the relevant records.

We will use information submitted with a privacy request only to verify and respond to that request.

Where applicable, you may appeal a decision by replying to our response and stating that you wish to appeal.

We may use technology to assist with recommendations, content personalization, fraud detection or operational prioritization.

We do not intend to make decisions producing legal or similarly significant effects concerning you solely through automated processing without appropriate human involvement, unless we provide a separate notice and lawful basis.

The Website is not directed to children under 16, and children may not independently create an account or enter into a booking contract.

A parent, guardian or authorized adult may provide information about a minor where necessary for family travel. We process such information only for legitimate travel, safety and legal purposes.

Our Website may link to third-party websites or services. Their collection and use of information are governed by their own privacy policies.

We encourage you to review those policies before submitting information.

We may update this Privacy Policy to reflect changes in our services, technology, suppliers or legal obligations.

The Effective Date at the top will identify the latest version. We may provide additional notice where a change materially affects registered users or the use of their information.

Questions, concerns and privacy requests may be directed to:

Art In Voyage, Inc.
Email: privacy@artinvoyage.com or info@artinvoyage.com
Telephone: +1 631 440 3050
Website: artinvoyage.com

Business mailing address:
8 The Green, Suite A,
Dover, DE 19901
United States of America

You may also have the right to complain to the privacy or data-protection regulator responsible for your country or state.